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Privacy policy

Data privacy is of high importance to us and we want to be open and transparent with our processing of your personal data. We therefore have a policy that describes how your personal data will be processed and protected.

Who is the controller of your personal data?

The Swedish company, Crossroads Loyalty Solutions AB (“Crossroads”), is the controller of the personal data you submit to SAS EuroBonus Shop (“the Store”) and responsible for your personal data under applicable data protection law.

Crossroads Loyalty Solutions AB
Gamlestadsvägen 2
415 02 Gothenburg
Sweden

Companies register: Bolagsverket/Swedish Companies Registration Office
Company registration number: 556578-1571
VAT registration number: VAT NO. SE556578157101

Where do we store your data?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

For transfers outside the EEA, Crossroads will use Standard Contractual Clauses and Shields as safeguards for countries without adequacy decisions from the European Commission.

Who can access your data?

Your data may be shared within the Crossroads group. We never pass on, sell or swap your data for marketing purposes to third parties outside the Crossroads group.

The local Crossroads company will only act as the personal data processor and processes the personal data on behalf of the Swedish company.

Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.

What is the legal ground for processing?

For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

What are your rights?

Right to access:

You have the right to request information about the personal data we hold on you at any time. You can contact Crossroads and we will provide you with your personal data via the Store’s contact form.

Right to portability:

Whenever Crossroads processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:

You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

If you have a user account at the Store you can edit your personal data under your account and membership pages.

Right to erasure:

You have the right to erase any personal data processed by Crossroads at any time except for the following situations:

If you have made any purchases, we will keep your personal data in connection to your transaction for book-keeping purposes

Your right to object to processing based on legitimate interest:

You have the right to object to processing of your personal data that is based on Crossroads’s legitimate interest. Crossroads will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

Your right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes. You can opt out from direct marketing by following the instruction in each marketing emails.

Right to complain with a supervisory authority:

If you consider Crossroads to process your personal data in an incorrect way you can contact us via the Store’s contact form. You also have the right to raise a complaint to a supervisory authority.

Right to restriction:

You have the right to request that Crossroads restricts the process of your personal data under the following circumstances:

How can you exercise your rights?

We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them via the Store’s contact form.

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

Online purchase

Why do we use your personal data?

We will use your personal data to manage your purchase online at the Store by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.

We may carry out an analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.

What types of personal data do we process?

We will process following categories of personal data

If you have a user account we will also process your personal data submitted in relation to the account such as

Who has access to your personal data?

Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies.

Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?

The processing of your personal data is necessary for Crossroads to fulfil the service of managing and delivering the order to you.

How long do we save your data?

We will keep your data as long as you are an active customer.

Automated decision making:

When you apply for credit as a method of payment we will perform an automated decision-making process regarding your credit application. You have the right to express your point of view and to contest the decision directly with the credit agency.

Direct Marketing

Why do we use your personal data?

We will use your personal data to send you marketing offers through e-mails, text messages, phone calls and postal mail.

In order to optimise your experience of Crossroads we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. All these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.

What types of personal data do we process?

We will process following categories of personal data

If you have a user account we will also process your personal data submitted in relation to the account and membership such as

Who has access to your personal data?

Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing.

We never pass on, sell or swap your data for marketing purposes to third parties outside the Crossroads group.

What is the legal ground to process your personal data?

The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing, as well as email of an informative nature, that will be sent to you based on our legitimate interest.

Your right to withdraw your consent:

You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.

When you do so, Crossroads won’t be able to send you any further direct marketing offers or information based on your consent.
You can opt out from direct marketing by following the instruction in each marketing post.

How long do we save your data?

We will keep your data for direct marketing until you withdraw your consent.

For e-mail marketing we will consider you an inactive customer if you haven’t opened an e-mail within the last year. After this time period your personal data will be deleted.

User account

Why do we use your personal data?

We will use your personal data to create and manage your personal account in order to give you a personalised and relevant experience at the Store.

We will provide you with your order history, details around your orders and enable you to handle your account settings (including marketing preferences). We will also provide you with easy ways to maintain accurate and updated information such as contact details and payment information.

Furthermore, we will enable you to save items in your shopping bag.

Crossroads will process your navigation and browsing on our digital platforms, your shopping history as well as the data you submitted to us through your account in the Store.

What types of personal data do we collect?

We will always process your e-mail address and password that you submit to us when you sign up for user account.

We will process following categories of personal data if you choose to provide it to us:

We will process the following categories of personal data if you make a purchase

We will also process the following categories of personal data connected to your cookies

Who has access to your personal data?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to optimize the website we use, website agencies and analysis tools for product rating.

What is the legal ground to process your personal data?

The processing of your personal data for your account is based on your consent when you create your User account.

The processing of your personal data provides you with relevant product information is based on our legitimate interest.

Your right to withdraw your consent:

You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and Crossroads will not be able to provide you with the services mentioned above.

How long do we save your data?

We will keep your data for as long as you have an active User account.

You have the right to terminate your account at any time, if you choose to do so your account will cease to exist and you will be considered inactive. We will keep your personal data if there are any legal requirements and if there is an open dispute.

After your account has been terminated your data will be deleted.

Your right to object to processing of your data:

You have the right to object to processing of your personal data that is based on Crossroads’s legitimate interest by contacting us via the Store’s contact form. Your account will then be deleted and we will not be able to carry out our services to you.

Customer Service

Why do we use your personal data?

We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, event. chat function, telephone and through social media.

We may also contact you if there is a problem with your order.

What types of personal data do we process?

We will process any data you provide to us, including the following categories

Who has access to your personal data?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

What is the legal ground to process your personal data?

The processing of your personal data is based on Crossroads:s legitimate interest.

How long do we keep your data?

We will keep your data for 12 months.

Your right to object to processing based on legitimate interest:

You have the right to object to the processing of your personal data that is based on Crossroads’s legitimite interest. Crossroads will not continue to process the personal data unless we can demostrate a legitimate ground for the process which overrides your interest and rights or due to legal claims.

Competitions

Why do we use your personal data?

We will process your data when you enter a competition operated by the Store. Your personal data will be used for Crossroads to contact you as a contestant regarding the competition, before and after an event, to identity you as a contestant, to contact you if you win, as well as to deliver and follow up on prize deliveries.

What types of personal data do we process?

We will process following categories of personal data

Who has access to your personal data?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above, to shipping suppliers for delivery of prizes.

What is the legal ground to process your personal data?

The processing of your personal data is based on your consent when you choose to enter a competition.

Your right to withdraw your consent:

You have the right to withdraw your consent for the processing of your personal data at any time. When you do so Crossroads, will not be able to provide you with the services mentioned above.

How long do we save your data?

We will keep your personal data for 45 days after the competition has ended.

Development and improvement

Why do we use your personal data?

We will use data to evaluate, develop and improve our services, products and systems for all of our customers. For this purpose we will not analyse your data on an individual level – all processing will be done on pseudoanonymised data.

This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems in order to increase the security for our visitors and customers in general.

The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries.

In addition we use the data to be able to plan new establishments of stores and warehouses and improve our product range.

What types of personal data do we process?

We will process following categories of personal data if you have chosen to provide it to us:

We will process the following categories of personal data if you have made a purchase:

We will also process the following categories of personal data connected to cookies:

Who has access to your personal data?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above. We use web-analysis companies to analyse our customer online behaviour on a general level.

What is the legal ground to process your personal data?

The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.

How long do we save your data?

We will keep your data for as long as you have an active User account.

After your account or membership has been terminated your data will be deleted.

Your right to object to the processing of your data:

You have the right to object to the processing of your personal data that is based on Crossroads’s legitimate interest, by contacting us via the Store’s contact form. Your account will then be deleted and we will not be able to carry out our services to you.

Why do we use your personal data?

We will use data to evaluate, develop and improve our services, products and systems for all of our customers. For this purpose we will not analyse your data on an individual level, all processing will be done on pseudonymised data.

This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features that are commonly used by our customers in our digital channels and to improve IT systems in order to increase the security for our visitors and customers in general.

The analysis is also used to develop and constantly improve the logistics flow of goods by forecasting purchases, stocks and deliveries as well as our resource capacity from a sustainability point of view by streamlining purchasing and scheduling of deliveries.

In addition we use the data to be able to plan new establishments of stores and warehouses and improve our product range.

What types of personal data do we process?

We will process following categories of personal data if you have chosen to provide it to us:

We will process the following categories of personal data if you have made a purchase:

We will also process the following categories of personal data connected to cookies:

Who has access to your personal data?

Data that is forwarded to third parties, is only used to provide you with the services mentioned above. We use web-analysis companies to analyse our customer online behaviour on a general level.

What is the legal ground to process your personal data?

The processing of your personal data, to develop and improve our services and products, is based on our legitimate interest.

How long do we save your data?

We will keep your data for 24 months.

Your right to object to the processing of your data:

You have the right to object to the processing of your personal data that is based on Crossroads’s legitimate interest, by contacting us via the Store’s contact form. Your account will then be deleted and we will not be able to carry out our services to you.

Fulfilment of legal obligations

Why do we use your personal data?

We will use your personal data to comply with obligations in laws, court rulings and decisions from authorities.

This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

What types of personal data do we process?

We will process following categories of personal data

Who has access to your personal data?

Your data will be shared within the Crossroads group.

We will share your personal data with IT companies that provide book-keeping system solutions.

What is the legal ground to process your personal data?

The processing of your personal data is necessary for Crossroads to fulfil its legal obligation.

How long do we save your data?

We will save your data in compliance with the book-keeping rules in your country.

Prevention of misuse and crime

Why do we use your personal data?

We will use your personal data for loss prevention management by securing that terms and conditions are being followed and to detect and prevent misuse of our services.

Your personal data will be used to prevent and investigate abuse of our services online and losses and fraud, by analysing online shopping behaviour.

What types of personal data do we process?

We will process the following categories of personal data:

Who has access to your personal data?

Your personal data that is forwarded to third parties, is only used for purposes mentioned above. We will share your data with companies for exception based reporting.

Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcements to complete investigations. Please be aware that such recipients will have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?

The processing of your personal data to prevent misuse of our services is based on our legitimate interest.

How long do we save your data?

We will keep your data for the time we need to prevent and/or report potential fraud and other offenses.

Your right to object to the processing of your data:

You have the right to object to the processing of your personal data that is based on Crossroads’s legitimate interest by contacting us via the Store’s contact form. Your account will then be deleted and we will not be able to carry out our services to you.

Cookies

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. If you use our services, we will assume that you agree to the use of such cookie.

How do we use cookies?

We use session cookies for example to check whether you are logged in or if you put an item in your shopping bag.

We use both first- and third-party cookies to collect statistics and user data in aggregate and individual form in analysis tools to optimize our site and to present you with relevant marketing material.

Some third-party cookies are set by services that appear on our pages and are not in our control. They are set by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.

We also use third-party cookies which performs cross-site tracking in order for us to give you marketing in other sites/channels.

What types of personal data do we process?

We will only connect your cookie ID to your personal data submitted in the checkout.

Who has access to your personal data?

Data that is forwarded to third parties is only used to provide you with the services mentioned above, analysis tool in order to collect statistics to optimize our site and present you with relevant material.

What is the legal ground to process your personal data?

We will only connect your cookies to your personal data based on our legitimate interest.

How long do we save your data?

Crossroads does not save your personal data. You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.