Accessibility Statement for SAS Eurobonus Shop

This is an accessibility statement from Crossroads Loyalty Solutions AS.

Measures to support accessibility

Crossroads Loyalty Solutions AS takes the following measures to ensure accessibility of SAS Eurobonus Shop:

• Provide continuous accessibility training for our staff.
• Assign clear accessibility goals and responsibilities.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. SAS Eurobonus Shop is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of SAS Eurobonus Shop. Please let us know if you encounter accessibility barriers on SAS Eurobonus Shop using our customer service form.

Compatibility with browsers and assistive technology

SAS Eurobonus Shop is designed to be compatible with most modern web-browsers for mobile and desktop devices. Including but not limited to Chrome, Safari, Firefox, Edge etc.

Technical specifications

The accessibility of SAS Eurobonus Shop relies on the following technologies to work with the combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure the accessibility of SAS Eurobonus Shop, there may be some limitations. Below is a description of known limitations and how we plan to handle them. Please contact us if you observe an issue not listed below.

Known limitations for SAS Eurobonus Shop:

1. Order and delivery confirmation emails
   Some parts of the order and delivery email do not comply with contrasts requirements from WCAG 2.1 AA. This is due to company and site logos/colors. This is planned to be fixed during 2025.
2. External links
   When a link leads to an external site, the link does not have any indication that you are leaving the current site. This will be remedied during 2025.
3. Alt texts for images
   Some images are missing or have inadequate image texts. We are continuously working on adding text to current pictures as well as new pictures. This will be a part of integrating accessibility into our daily work after starting internal accessibility training during the fall of 2025.
4. Accordions
   Some accordions on content sections/pages are not possible to select and/or open using keyboard. As we improve the underlying tools and templates used to build our website, some of these will be updated and some removed. This is in our roadmap for the first half of 2026.
5. Keyboard accessibility
   For some dialogs and popup menus, the customer might be able to navigate to elements that are not visible or functional. These dialogs and popups will be replaced with new ones as a part of an improvement of the underlying tools and templates used to build our website. This is in our roadmap for the first half of 2026.
6. Screen readers
   We have done limited testing on screen readers and cannot guarantee all functionality being available. There will be further tests done during the fall of 2025 in which revealed issues will be planned. Please report any functionality that does not work.
7. Dialogs
   Our dialogs are currently not completely compliant with WCAG 2.1 AA. As we are planning to improve the underlying tools and templates used to build our website, some of these will be updated and some removed. This is in our roadmap for the first half of 2026.
8. Customer service form
   Or current customer service form does not comply with all requirements from WCAG 2.1 AA. As we are planning to move to a different customer service tool soon, this form will be exchanged.

Assessment approach

Crossroads Loyalty Solutions AS assessed the accessibility of SAS Eurobonus Shop by the following approaches:

• Self-evaluation

Date

This statement was created on 18 June 2025