EUROBONUS SHOP
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Terms & Conditions

1. General

The EuroBonus Shop is run by Crossroads Loyalty Solutions AB (556578-1571) and its subsidiaries (hereinafter referred to as the “Merchant”, “we” or “us”) on behalf of SAS EuroBonus. The EuroBonus Shop is part of the EuroBonus reward program. The use of the EuroBonus Shop is exclusively for EuroBonus Members. The Merchant is the shop operator of the EuroBonus Shop on saseurobonusshop.com (the “Site“). The EuroBonus Shop is a store in which EuroBonus members have the possibility to redeem points by buying products/services and by making donations. Detailed contact information about us is available on the Site.

On the Site, you have the possibility to purchase products and services (collectively referred to as “Rewards”) using EuroBonus points, or a combination of EuroBonus points and cash. For each order placed on the Site, you have to use at least one EuroBonus point. You also have the option to redeem EuroBonus points by making donations or contributions to charity or other institutions available in the EuroBonus Shop. Donations can only be made in EuroBonus points and no cash donations can be made through the EuroBonus Shop.

2. Agreement conclusion and order

The following terms and conditions (the “Terms and Conditions”) apply to all orders you as a consumer (hereinafter referred to as “you”, or the “customer”) with the Merchant on the Site. An agreement is concluded between you and the Merchant. You must accept these Terms and Conditions in order to place an order on the Site. The registration of an order means that you accept and understand these Terms and Conditions in their entirety, and undertake to comply with them. It is therefore of importance that you read and understand the Terms and Conditions before placing your order. Furthermore, by accepting these Terms and Conditions, you consent to our processing of your personal data in accordance with our Privacy Policy below.

We reserve the right to change these Terms and Conditions at all times, without any prior notice. Any changes to these Terms and Conditions will be posted on the Site. We recommend that you regularly keep yourself updated on the Site in order to become aware of any changes to the Terms and Conditions. The version of the Terms and Conditions that is available on the Site when you place your order is the one that applies to your order.

We reserve the right to at any time and without prior notice withdraw Rewards available in the EuroBonus Shop. If a Reward sells out and is not available from the supplier, any orders containing the Reward may be delayed or cancelled.

A purchase agreement that these Terms and Condition apply for is not entered into until we have confirmed your order in writing, and you have received our order confirmation by e-mail. We strive to provide you with an order confirmation no later than 1 hour after we have received your order. You may withdraw any order up until we have confirmed it.

3. Customer information

Prior to placing an order through the Site, you will have to log-in to your EuroBonus account in the top right corner of the Site. The Site will obtain your personal data from you EuroBonus account and you confirm that the information provided is correct and complete. You are responsible for any incorrectly supplied information. Information about how we process your personal data is described in our Privacy Policy below.

You must ensure that no unauthorized person is able to use your login details. You may not disclose your username and login details to any unauthorized person and shall ensure that documents containing your username and password are kept in such a way that unauthorised persons cannot gain access to the information. If you suspect that any unauthorized person has obtained access to your password, you must immediately change your password. If you suspect that any unathorized person has taken over your EuroBonus account you must immediately inform SAS Contact Center. You will remain responsible for all purchases made with your log-in details if you have not provided such notification.

We reserve the right to terminate your user account to our Site or remove or edit the content of your user account on our Site if you are in breach of these Terms and Conditions.

4. Prices and payment

4.1 Payment with EuroBonus Points:

When purchasing Rewards through the Site, you may only use the amount of EuroBonus points available on your account at the time of purchase. EuroBonus points that are not yet accrued and removed to your account at the time you place the purchase order are not available for use in your purchase. EuroBonus points are valid between 4-5 years and expire in the end of the month you created your EuroBonus account. Should you not have sufficient EuroBonus points available in your account at the time of the purchase, or should you prefer to pay only part of the order in EuroBonus points, you may pay the difference in cash (by payment card or credit card) in accordance with these Terms and Conditions. EuroBonus points will be charged from your account as soon as an item is purchased. You are free to choose whether to pay the shipping cost with EuroBonus points or by cash payment.

4.2 Payment by Payment Card or Credit Card:

For cash payments by payment card or credit card, a secure, PCI-compliant Credit Card Internet Gateway Service provided by DIBS is used. The communication with the payment gateway is encrypted using https. To fulfil the payment you need to fill in your card number, expiration date and CVV/CVC-code. The total amount of cash payment that is shown in the check-out on the Site will be charged when you confirm your order in the check-out.

4.3 Conversion Ratio

The amount of EuroBonus points necessary for the purchase of a Reward is determined by SAS EuroBonus. SAS EuroBonus has the right, at any time, to change the amount of EuroBonus points necessary to purchase a Reward. The conversion ratio of EuroBonus points can differ between the Rewards.

4.4 Conversion into Cash

It is not possible to convert EuroBonus points into a cash amount to be cashed out to you or any person on your behalf, not even in case of return of the Reward or the cancellation of EuroBonus membership.

4.5 Points about to expire

If a Reward has been purchased using EuroBonus points about to expire (partially or fully) and if such order is cancelled or returned after the expiration date of such EuroBonus points, theexpired EuroBonus points used for the order cannot be refunded. More information on EuroBonus points about to expire can be found in the EuroBonus policies.

4.6 Taxes and Fees

Prices indicated on the Site are in Swedish kronor (SEK), Norwegian kronor (NOK), Danish Kroner (DKK) or Euros (EUR), depending on which language and currency combination you are browsing, and include loval VAT. A shipping fee applies to all orders and is based on the size of the order and the requested delivery destination. This fee is stated in the check-out where the total cost of the order is presented.

5. Delivery

5.1 Shipping

Rewards in stock are normally delivered within the number of days set forth on the Site. Unless otherwise agreed (e.g. in connection with an order for products not in stock) delivery will be made no later than 14 days from the day you placed the order. In case of delay in delivery, we will inform you accordingly and continue to monitor the order. If the specific item is currently out of stock, the delivery might take longer. In such a case, our customer service will contact you to provide further information. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as customer, you are entitled to cancel the purchase.

When your order is sent from our warehouse, you will receive an e-mail containing e.g. tracking number enabling you to track your order.

Normally packages shall be picked up in person with valid identification and order number. You will receive a delivery notice stating when and where the package shall be picked-up or received. The notice is sent by e-mail, and/or ordinary mail and/or, if you have provided a mobile phone number, by a cost free text message/SMS. The notice is sent by ordinary mail only as an exception.

5.2 Uncollected packages

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the product to you) accept delivery or collect the product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

a) charge you for our reasonable storage fee and other costs reasonably incurred by us;

or

b) no longer make the product available for delivery or collection and notify you that we are immediately cancelling the applicable contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable contract, less our reasonable administration charges (including for attempting to deliver and then returning the product, and any storage fees as provided for in clause a) above.

5.3 Right of withdrawal

When purchasing Rewards on the Site, you are entitled to a 14-day withdrawal period in accordance with applicable consumer protection legislation. This means that you have the right to cancel any purchase by notifying us accordingly within 14 days of you or your representative receiving the product ordered (the withdrawal period). The right of withdrawal does not apply to: (a) products that are custom made, tailored or personalized in some other way; (b) products that have been opened and thus cannot be withdrawn due to health or hygienic reasons (such as underwear, cosmetics, swimwear, hair dryers and similar products, electric razors, electric toothbrushes, scales, heating pads and foot baths); (c) a product that quickly deteriorates or has a limited lifespan; (d) sound and movie recordings (such as a CD) or computer software that has been opened; or (e) digital content that is delivered through a non-physical media (such as voucher codes, computer software, programs, games, music, videos or texts that are delivered through download, streaming or email).

Please send us a clear message e.g. in a letter sent by mail, telefax or e-mail before the period of withdrawal expires if you wish to withdraw a purchase. You must provide your name, address and other relevant information, such as order number and e-mail address in the message. You may also use the standard form for the right of withdrawal provided by the Swedish Consumer Agency (Sw. Konsumentverket), but it is not obligatory.

In order for you to use your right of withdrawal in time, it will be sufficient for you to send us a message to that effect before the withdrawal period expires.

If you use your right of withdrawal, you must bear the costs for returning the Reward. Furthermore, you are responsible for the condition of Reward after you received it and during the return shipping. We recommend that Reward is sent in return well packaged, in good condition and in its original box and/or packaging. The product shall be returned within 14 days from the date when we received your notification informing us that you want to exercise your right of withdrawal.

For orders cancelled by using your right of withdrawal, we will issue you with a full refund, including the shipping costs paid by you. Any additional shipping costs due to you choosing another delivery than our standard delivery are exempted from refund. When you return part of an order, the shipping costs will not be refunded. We are entitled to deduct an amount from the amount to be refunded that corresponds to the loss of value of the product compared to the original value, if and to the extent the loss of value is due to you handling the product other than what is necessary to determine its function or characteristics. As stated in section 4.5 above, expired points will not be returned.

We will refund the amount as soon as possible, but not later than within 14 days of the date when we received your notification of withdrawal. However, we will delay the refund until we have received the product or you have provided proof that the product has been returned, e.g. by a certificate of delivery. Refunds will be made by the same payment method you chose, unless otherwise agreed.

5.4 Complaints

If an item does not live up to expectations due to a defect, you have the right to make a complaint within three years from the date you received the Reward. This applies to original manufacturing defects or other defects in the Reward, which was already present in the Reward at the time of your purchase. If a problem occurs regarding your Reward, you should contact customer service within a reasonable time after the problem manifested itself or when it became apparent to you. Complaints made within two (2) months from you discovering the defect will always be considered as having been given in due time.

5.5 Warranty

Some of our Rewards may be subject to warranties. Information about any warranty period and special conditions for warranties for each Reward is set forth on our Site or in these Terms and Conditions. Warranties provided by the manufacturer of a Reward might extend the period mentioned in section 5.4. The warranty periods vary depending on the Reward and in applicable cases depending on which part of the Reward that exhibits the problem. The warranty does not apply to problems that arise because of incorrect use, abnormal treatment or if the product has been tampered with in any way.

If you have questions regarding the warranty of a product, please contact our customer service.

5.6 Transportation damage

If your product has been damaged on its way from the warehouse to you, please contact customer service immediately. When returning a product, you have the responsibility for any damages related to transport.

6. Pictures & Colors

We have no liability for Rewards being sold out and reserve the right for any image or typographical errors on the Site, e.g. errors in the product description, inaccurate prices and price adjustments (such as changed prices from suppliers, changes in currencies) or incorrect information regarding stock levels. We are entitled to rectify any such errors and to change or update the information at any time. If the wrong price has been provided for a Reward that you have ordered, we will notify you accordingly and await your approval of the amended price before we continue with the order process. Any image details on the Site shall be considered as illustrations only. Such illustrations do not guarantee to reproduce the exact number of products that you receive nor the exact appearance, function or origin of the Reward. We are not responsible for any information by third parties on the Site.

7. Javascript

Javascript must be activated in your browser in order to use the EuroBonus Shop.

8. Privacy Policy

We, Crossroads Loyalty Solutions AB (556578-1571) and its subsidiaries Crossroads Loyalty Solutions AS (984825846) and Crossroads Loyalty Solutions ApS (28988710), are responsible as data controller for the processing of your personal data. We will process the personal data that you provide us with, or that we have collected at our Site by way of cookies for the purpose of administering your purchases and fulfilling our obligations to you as our customer, or which we have collected from SAS EuroBonus in order to administer your EuroBonus points. The personal data that we process includes your name, e-mail address, order history, delivery address and phone number.

The personal information is registered and processed for the following purposes: (i) to manage and carry out purchases on the Site, (ii) to analyze customer behavior, (iii) to evaluate and improve our business, and (iv) to update your address and contact information.

Personal information regarding purchases on the Site will only be kept for one year from the date it was first collected or subsequently updated unless otherwise required by applicable law.

Personal information can be shared with our business partners in order to coordinate special offers and activities. Our business partners may then pool the personal information received from us with its own personal information. The relevant business partner is the data controller and legal person responsible for the handling of that personal information.

The use of your personal data may result in data being processed both within and outside of the EU, and that your personal data is transferred to, and processed by, other companies within our group for the purposes described above in accordance with applicable laws and regulations.

We always observe the utmost care for such use. By approving these Terms and Conditions in connection with purchases through the Site, you agree to the transfer of your personal data to countries outside of the EEA.

In accordance with the applicable personal data legislation, once every calendar year you are entitled to, free of charge, receive information on the personal information we process regarding you, by making a written request to us. According to the applicable personal data legislation, your request shall be duly signed by you and sent by regular mail, see our address on the Site. Thus, it cannot be sent by e-mail. You are also entitled to request that we correct or delete information that is incorrect or incomplete. You can request that personal information is not used for direct marketing purposes by contacting us.

9. Cookies

We use so called cookies on our Site. Cookies are small text files that are saved on your computer and that our web server uses to provide you with access to some of the functions available on the Site.

There are two types of cookies: 1) a saved cookie (permanent cookie) which remains on your computer for a determined period of time, 2) a temporary cookie (session cookie) that is temporarily stored in the computer’s memory during the time you visit a page on the Site. Session cookies disappear when you close your browser.

We uses cookies to improve the Site for customers e.g. by adapting the Site in relation to the customers’ wishes, choices and interests, ensure that the customer has logged into the Site and does not have to log in every time he/she browses a different page and help you keep track of which articles you have put into your shopping cart.

Permanent cookies are used to store any personal settings you may have at our Site. Session cookies are primarily used to track the behavior of our users on the site as well as storing an encrypted connection between the client session and the server session.

By using our Site, you agree to the processing of cookies as described in these Terms and Conditions. If you do not accept the use of cookies, you can turn them off in the security settings of your browser. You can also set your browser to ask you each time the Site tries to place a cookie on your computer. You can also use your browser to delete previously stored cookies. Please refer to your web browser’s help pages for more information. Furthermore, you can delete cookies manually from your hard drive at any time.

Please note that if you choose not to accept cookies, functionality may be limited for some parts of the Site and the Site may not work as intended, e.g. you will not be able to make a purchase through the Site. You may contact our customer service to place your order.

10. Encryption

Any information communicated between SAS EuroBonus Shop and your computer is being encrypted with https.

11. Links

The Site might contain links to other websites to help visitors find more information regarding specific topics. Such sites are outside the control of the Merchant and/or SAS EuroBonus. The Merchant and/or SAS EuroBonus do not take responsibility for the personal privacy or the content of such pages.

12. Force Majeure

The Merchant is not liable for any non-performance caused by circumstances beyond its control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include strike, transportation shortages, import and export prohibition or other conditions that lies outside the Merchant’s control. If circumstances beyond the Merchant’s control occur, the company might not be able to fulfil its obligations that have been stated here, as long as the state of Force Majeure persists. If the force-majeure situation lasts longer than 2 months and your order has not been delivered, both you and the Merchant are able to cancel the order without further sanctions or costs.

13. Copy Rights and Trade Marks

We or our licensors own the Site and all its content. The information is protected by intellectual property and marketing legislation among other things. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.

14. Governing law and disputes

In the event of a dispute, we comply with the decisions of the Swedish National Board for Consumer Disputes or similar boards in other European countries.

Any dispute regarding the interpretation or application of these Terms and Conditions shall be governed by and construed in accordance with Swedish laws and shall be exclusively settled by the courts of Sweden.

These Terms and Conditions were established by Crossroads Loyalty Solutions AB on 2015-11-26.